First-Line Leader Skills

FIRST-LINE LEADER SKILLS TRAINING

Must-have Skills for the Millennium

"Renée works well with the materials and was good at applying it to different situations and did not rush."

First-line Leader, Advanced Coating Technologies, Participant in First-line Leadership Skills Training

"This was great! I learned how to talk to people effectively."

Newly promoted, First-line Leader, Armour Swift-Eckrich

Hundreds of first-line leaders have benefited from practicing these must-have skills.

Effective Supervisory Interpersonal Communication

Basic communication skills

Assertiveness and Leadership

Verbal and Non-Verbal Communication

CARStyles Ô Social Styles of Communication

The Changing Role of Supervision

The Move from Traditional to Modern Business

Traditional Supervisor v. Modern Leader

Managing Change

Empowerment and Leadership

Identifying and Preventing Sexual Harassment

Giving and Receiving Constructive Feedback

Reinforcement and constructive feedback

Analyzing Employee Performance

Conducting the Performance Appraisal

Setting and Achieving Goals with Employees

Reducing Job Stress for Ourselves and Employees

Performance Coaching and Leadership Skills

Coaching v. Counseling

Social Styles of Communication Behavior and Learning Style

Five Easy Steps to Coaching

Ten Tips for Delegation

Leadership Practice

Planning, Organizing, Delegating (Time Management)

Goal setting and Establishing priorities

Situational delegation and follow-up

Supervisory Time Management

Teamwork: The Tool for Quality and Process Improvements

Teamwork: How to get it

Consensus Decision making within a Team

Teamwork: How to keep it--Reward and Recognition

Team Problem Solving

The F*A*S*T Problem Solving Model © DELTA SYSTEMS

Problem Solving and Identifying Opportunities for Improvement

Process Mapping and Process Improvement

Conflict Management and the Role of Interpersonal Negotiation

Conflict style: self-assessment

Negotiation techniques to resolve conflict

Behavior of Problem People in our Worklife and How to Manage

Effective Meeting Management

Elements of an Effective Meeting

Member Roles in Meeting

Meeting Facilitation and Other Proven Tools

Process Improvement for Teams/Fast Cycle Time

What it is not—Lucy and the Chocolate Factory

Process Mapping-"IS" and "SHOULD BE"

Making Process Improvement work for you

Storyboarding—a proven technique to identify and reduce Non-value added work

Each module includes some element of the recommended four approaches to development; personal growth, conceptual understanding of leadership, feedback from self and others, and skill building opportunity.

Each module contains learning behavior objectives, lecturette of concepts, interactive discussion, role play or small group activity, and individual action planning to facilitate the transfer of training. Participant materials are provided in a 3-ring binder.

A summary of "Behaviors to Look For" is available for distribution to second-line leaders. These behaviors encourage the transfer of training by giving managers information about the new behaviors expected to be exhibited by the participants following training. Managers are encouraged to recognize and reward these behaviors.

Satisfied clients include:

Aeroquip Corporation