CONFLICT MANAGEMENT
Conflict Management and Interpersonal Negotiation
Training Objectives
To provide training in effective
techniques in conflict management, and
To provide skill-building practice using
customized role plays based on organizational issues.
Topic Agenda
Developing Sensitivity for the Feelings
of Others
CARStyles™
Communication when
People are Upset
Effective Listening Skills
Problem Recognition
Determining Alternative Strategies
Five typical resolution techniques; Avoiding, Accommodating,
Compromising, Competing, and Collaborating
Developing Action Steps; SMART Goal
Setting
Developing Contingency Plans
Conflict Management Facilitation and
Mediation
Practice; Custom-designed Role Plays
with facilitated feedback
Giving Descriptive Feedback based on Observed Behavior
Recognizing Forward Progress and Success
Optional:
"What to Look For" follow-up
tips for Management
This program includes elements of the recommended four approaches to development; personal growth, conceptual understanding, feedback from self and others, and skill building opportunity.
This program contains learning behavior objectives, lecturette of concepts, interactive discussion, role play or small group activity, and individual action planning to facilitate the transfer of training.
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